I live in a family … I live in a family of twelve o’clock flashers. And I used to work at Staples for my first job and we DID have someone using their CD-ROM tray as a cup holder. I thought she was joking but was dead serious and wanted us to replace the drive because the owners manual did not mention that the CD-ROM was for discs only. I had to turn her over to a manager while I went to the stock room and almost passed out from laughing so hard. Internet Help Desk, I feel your pain!
bad we didn’t have … bad we didn’t have the right to put customers on hold that much. we would have been fired the next day but i got some lessions from this vid xD
That’s the point. … That’s the point. Worked long enough for support/tech assistance in internetworking, too and often people who were calling sucked through simply being a ‘pro’ with no nearly knowledge what a router is. They all should read wikis or books and learn about it rather than place the same question on and on…
think most people … think most people didn’t understand that joke
i was in helpdesk long enough, this jokes really aren’t jokes. including someone calling himself a vet and a pro working for 8 months. sometimes i don’t know if i should laugh or cry, so true all this thing…
“…there is … “…there is nothing that beats the adrenaline buzz of configuring some idtiot’s ADSL modem, even know he’s running Windows 3.1 on a 386 with 4 Megs of RAM!”
*ROFLMYASS-OFF*
Illuminati=ET kin … Illuminati=ET kin aka gods, Annunaki, Ea, dragons, angels/demons, Satan, Pepsi, naga, vampires, bluebloods, Al Gore, Windsors, Rothschilds, Rockefellars etc who rule cults like Freemasonry. Their agenda: continually cull/victimize people via vaccines/other poisons, Codex Alimentarius, carbon taxes, internet 2, WW3 then stage an alien invasion to get a fascist world government/religion with us chipped. Support Dr Deagle, Stewart Swerdlow, Oracle Broadcasting, gardeners and free-energy technology!
I’ve had my share … I’ve had my share of calls like this. But I don’t think anyone comes close to one a coworker had. After his customer telling him repeatedly “the CD won’t load”, he finally found out they meant physically. Trying to insert CD vertically into a horizontal drive. I remember it well. He put them on hold and semi-shouted, “You! Out of the gene pool!” Glad I wasn’t on a call or my customer would have heard it
It’s not so much … It’s not so much that they’re idiots, it’s that they don’t *learn*. They’ll have a problem, or make a mistake and call for assistance. They’ll have the *exact* same problem 3 or 4 times and still not learn. And still call. After a while, it gets annoying. After 2 years on an Internet helpdesk, I still have (mostly) the patience of a saint.
Sadly, this is very … Sadly, this is very much true. Working for an ISP, I see this a lot. Then there’s the people who think they know what they’re doing, but don’t, and ignore your instructions and do their own thing…then there’s the plain rude customers who always think that they’re right and make demands…
my wife works for a … my wife works for a internet help desk and it really is like this i know because she works from home and thats all i hear when she is working……screammiiinnngg!
On the other hand, … On the other hand, sometimes reviewing another agent’s notes is sometimes scarier than anything the customer has to say. ranging from the wacky:
“d/c cx to reduce avg call time”
or the more common:
“no sync
i dont know what to do
refer to vendor
cold xfer to dell”
and other such poor excuses for detailed troubleshooting notes.
I don’t know you, … I don’t know you, and i know this is a HUGE assumsion but i don’t think they really thought that was for coffee. If they were that ingorant, not stupid, they prob wouldn’t have purchased a computer. I LOST THE GAME! dang
sad thing is, my … sad thing is, my mom’s friend used to work at an internet helpdesk. she came over one day telling us about this guy complaining that his “automatic coffee cup holder” (disk drive) was broken. yes, people apparently ARE that stupid.
I work in Change … I work in Change Management and we get the same problem with people not knowing how to use one simple program to log their change and incident tickets. They would rather make a call and get me to walk them through something than actually try to figure it out first before calling. People are idiots.
I laughed so hard, … I laughed so hard, I scared my mom…
This vid totally describes what it feels like to be a tech support guy. I know, because I’ve been working at an internet helpdesk for 3 years now.
Users are just plainly stupid. They can’t read they don’t know what an icon or menu is, they don’t know what programs they use, they even don’t know what’s the difference between the internet and their web browser.
And “the child knows it better” is typical too.
http://www.deadtroll.com
March 1st, 2010 at 9:37 pm
Plan B… Epic WIN!
Plan B… Epic WIN!
March 1st, 2010 at 9:37 pm
I live in a family …
I live in a family of twelve o’clock flashers. And I used to work at Staples for my first job and we DID have someone using their CD-ROM tray as a cup holder. I thought she was joking but was dead serious and wanted us to replace the drive because the owners manual did not mention that the CD-ROM was for discs only. I had to turn her over to a manager while I went to the stock room and almost passed out from laughing so hard. Internet Help Desk, I feel your pain!
March 1st, 2010 at 9:37 pm
humm.. I call …
humm.. I call Bullshit.
March 1st, 2010 at 9:37 pm
bad we didn’t have …
but i got some lessions from this vid xD
bad we didn’t have the right to put customers on hold that much. we would have been fired the next day
March 1st, 2010 at 9:37 pm
That’s the point. …
That’s the point. Worked long enough for support/tech assistance in internetworking, too and often people who were calling sucked through simply being a ‘pro’ with no nearly knowledge what a router is. They all should read wikis or books and learn about it rather than place the same question on and on…
March 1st, 2010 at 9:37 pm
think most people …
think most people didn’t understand that joke
i was in helpdesk long enough, this jokes really aren’t jokes. including someone calling himself a vet and a pro working for 8 months. sometimes i don’t know if i should laugh or cry, so true all this thing…
March 1st, 2010 at 9:37 pm
“…there is …
“…there is nothing that beats the adrenaline buzz of configuring some idtiot’s ADSL modem, even know he’s running Windows 3.1 on a 386 with 4 Megs of RAM!”
*ROFLMYASS-OFF*
March 1st, 2010 at 9:37 pm
Illuminati=ET kin …
Illuminati=ET kin aka gods, Annunaki, Ea, dragons, angels/demons, Satan, Pepsi, naga, vampires, bluebloods, Al Gore, Windsors, Rothschilds, Rockefellars etc who rule cults like Freemasonry. Their agenda: continually cull/victimize people via vaccines/other poisons, Codex Alimentarius, carbon taxes, internet 2, WW3 then stage an alien invasion to get a fascist world government/religion with us chipped. Support Dr Deagle, Stewart Swerdlow, Oracle Broadcasting, gardeners and free-energy technology!
March 1st, 2010 at 9:37 pm
LMFAO This is so …
LMFAO This is so true
March 1st, 2010 at 9:37 pm
I’ve had my share …
I’ve had my share of calls like this. But I don’t think anyone comes close to one a coworker had. After his customer telling him repeatedly “the CD won’t load”, he finally found out they meant physically. Trying to insert CD vertically into a horizontal drive. I remember it well. He put them on hold and semi-shouted, “You! Out of the gene pool!” Glad I wasn’t on a call or my customer would have heard it
March 1st, 2010 at 9:37 pm
i did tech support …
i did tech support for a computer company. This is so accurate…and yet so sad lol
March 1st, 2010 at 9:37 pm
It’s not so much …
It’s not so much that they’re idiots, it’s that they don’t *learn*. They’ll have a problem, or make a mistake and call for assistance. They’ll have the *exact* same problem 3 or 4 times and still not learn. And still call. After a while, it gets annoying. After 2 years on an Internet helpdesk, I still have (mostly) the patience of a saint.
Dave
March 1st, 2010 at 9:37 pm
Sadly, this is very …
Sadly, this is very much true. Working for an ISP, I see this a lot. Then there’s the people who think they know what they’re doing, but don’t, and ignore your instructions and do their own thing…then there’s the plain rude customers who always think that they’re right and make demands…
Dave
March 1st, 2010 at 9:37 pm
hahaha. That’s a …
hahaha. That’s a gem.
Dave
March 1st, 2010 at 9:37 pm
the IMac was …
the IMac was specialy created for mums and dads, roflmao !
March 1st, 2010 at 9:37 pm
@TeamKilday
thing …
@TeamKilday
thing is: if ur customers weren´t idiots, u´d be out of work …
March 1st, 2010 at 9:37 pm
my wife works for a …
my wife works for a internet help desk and it really is like this i know because she works from home and thats all i hear when she is working……screammiiinnngg!
March 1st, 2010 at 9:37 pm
Most overpriced …
Most overpriced piece of crap. hmm. Is that really what the sales department wants you to say?
March 1st, 2010 at 9:37 pm
On the other hand, …
On the other hand, sometimes reviewing another agent’s notes is sometimes scarier than anything the customer has to say. ranging from the wacky:
“d/c cx to reduce avg call time”
or the more common:
“no sync
i dont know what to do
refer to vendor
cold xfer to dell”
and other such poor excuses for detailed troubleshooting notes.
March 1st, 2010 at 9:37 pm
I don’t know you, …
I don’t know you, and i know this is a HUGE assumsion but i don’t think they really thought that was for coffee. If they were that ingorant, not stupid, they prob wouldn’t have purchased a computer. I LOST THE GAME! dang
March 1st, 2010 at 9:37 pm
sad thing is, my …
sad thing is, my mom’s friend used to work at an internet helpdesk. she came over one day telling us about this guy complaining that his “automatic coffee cup holder” (disk drive) was broken. yes, people apparently ARE that stupid.
March 1st, 2010 at 9:37 pm
I work in Change …
I work in Change Management and we get the same problem with people not knowing how to use one simple program to log their change and incident tickets. They would rather make a call and get me to walk them through something than actually try to figure it out first before calling. People are idiots.
March 1st, 2010 at 9:37 pm
I laughed so hard, …
I laughed so hard, I scared my mom…
This vid totally describes what it feels like to be a tech support guy. I know, because I’ve been working at an internet helpdesk for 3 years now.
Users are just plainly stupid. They can’t read they don’t know what an icon or menu is, they don’t know what programs they use, they even don’t know what’s the difference between the internet and their web browser.
And “the child knows it better” is typical too.
Btw, i use mute instead of hold….
March 1st, 2010 at 9:37 pm
I’d like to …
I’d like to apologize to all the tech people whom I have annoyed the out of.
March 1st, 2010 at 9:37 pm
On the other hand, …
On the other hand, it’s great if you can understand what the tech support person says, some calls go to India and other places.